If you have login problems or you're returned to the home page follow these instructions. If access problem is not resolved contact us direct not the billing company as they will just pass your enquiry to us which will delay getting a resolve.

Our site security is cookie based so any security software, firewalls, popup blockers or Ad aware style software must be set to allow cookies.

1: Firewalls check the levels of security you have set. On most walls the medium setting is high enough however it is a little trial and error so please adjust to suit. Norton firewalls if you have issues then go to /Privacy / Advanced / Defaults / Information about visited sites / Permit (changed from permit same site) Zone Alarm third party cookies need to be enabled.

2: If you are using any download managers or agents these can cause issues so you may need to isolate these. Opera browser has built in manager !

3. Check your browser privacy setting on IE medium is accessible and security set to default

4: Pop up blockers can be troublesome again isolate if there is a problem similar Ad aware style software.

5: Check you are adding the User/Pass as you registered it as our access is case sensitive.

6: Check that your user/pass hasn't expired. You can do this via the billing processors Customer support area which details will be on your initial confirmation mail.

7: If you pick up a bad URL you may need to clear history and temp internet files
an do a cold full reboot to clear cached memory.

8: Multiple attempts at login will disable your access, if you release your user/pass to the public domain it will be suspended very quickly so don't do it or you will lose access without refund and you will be blacklisted via our billing processors which will prevent you from joining any other sites they process for.

All else fails MAIL US for support